Customer Services

Q-KON’s focus is to ensure all our core networks exceed 99,95% availability. With full network redundancy and proactive monitoring backed by a trained and certified engineering services team, we are proud of our industry credibility and continued customer compliments for service delivery and network uptime. We provide 2nd and 3rd line support for the network and remote terminals while our customers perform 1st line monitoring and end-user support services.

Industries in Africa

For industrial and mining operations, reliable communication from site to the Head Office and the Internet are mission critical. For locations that are “off-grid” i.e. cannot be serviced by fibre and microwave networks, satellite is the best option. Even for operations that can get terrestrial services, satellite is the only reliable back-up option. For these applications Q-KON has developed specific satellite solutions such as the high-capacity, high-availability H-2 option.

Secure networks in Africa

Our solutions are ideal for the “SA-in-Africa” customers. These are the South African-based companies who also operate in Africa . Q-KON has developed very specific private satellite MPLS network solutions that provide trusted connectivity from anywhere in Africa to the corporate network in South Africa. Our services include turn-key delivery, on-site support, regulatory compliance and continued network operation.